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Frequently Asked Questions & Our Answers

General Questions

You can reach the MiaCara Service Team either via the contact form on our website, by email ( or by telephone from Mon.-Fri. 8:30 - 17:30 on +49 (0)132 7917409.

MiaCara products are sold exclusively through our premium trade partners (see Dealer Directory) or in our webshop.

You can order all our products directly in our webshop. Alternatively, you can place an order by phone or in by email. To do this, contact the MiaCara Service Team either by email ( or by phone from Mon.-Fri. 8:30 - 17:30 on +49 (0)132 7917409.

For this purpose we have created an overview of the most common breeds and the respective sizes of our various products as a guideline. You can find this on each product page under "Size Overview".

Product specific care instructions can be found on each product page under "Care".

Yes, that is possible. Please contact the MiaCara sales team directly at

At MiaCara we take your privacy seriously. Our goal is to be as open and transparent as possible. That’s why you should know what information we collect and how we process it. You can find more information about this in our Privacy Policy, which complies to the rules and regulations of the General Data Protection Regulation (GDPR) of the European Union. If you have further questions on this, please send an email to

Questions Regarding the Store

You can check the availability of the item directly on product page. To do so, select the desired size and variant on the product page. The current availability will be displayed. If an item is not available, you can use our notification function to be informed by email as soon as the desired item is available again.

You can find detailed information on the payment options offered here: Payment options.

You can find detailed information on shipping options and delivery times here: Shipping.

The "Account" menu point or the account icon in the site header will take you directly to the login for your personal user account. Here you can view or change your data.


Our service team can delete your user account at any time. To do this, please send an e-mail including your personal information to

Questions Regarding my Order

If your order has not yet been dispatched, we can make changes. To do so, please contact the MiaCara Service Team either in writing by email ( or by telephone from Mon.-Fri. 8:30 - 17:30 on +49 (0)132 7917409.

If your order does not arrive within the times specified on the Shipping page please contact the MiaCara Service Team - either by email ( or by phone from Mon.-Fri. 8:30 - 17:30 on +49 (0)132 7917409.

You can check the current status of your order at any time either via the link in your order confirmation or the link in your shipping confirmation, as well as through your customer account.

If you are not satisfied with an item, you can return it to us within 14 days of receiving the package (this only applies to customers within the European Union). Please note that we can only accept unused and undamaged goods. Our full terms and conditions can be found here.

Detailed information regarding exchanges and returns can be found here: Returns & Refunds.

Please note that you will be responsible for the cost of the return in accordance with our cancellation policy.

We will issue a refund to your original payment method within 14 days of receipt and verification of the return. Please note that, depending on your bank or payment provider, it may take longer for the amount to be credited to your account.

Please report any transport damage immediately so that we can resolve it with the transport service provider. Please send us a description of the damage, as well as photos of the damage, the damaged box and the shipping label to

Please send an e-mail stating your order or invoice number and a description of the problem together with the item no. of the product to the MiaCara service team at We will get in touch with you immediately.

We Were Not Able to Answer Your Question?

Call us (+49 (0)9132 - 791 7409) or send us an E-Mail.